Customer Service/Sales Representative

Position Summary:

Seeking highly motivated individual to handle billing, customer service, and sales aspects of the business.  Individual must relate well to the customer, think and exercise sound judgment, and act responsibly in the customer’s and the company’s best interest.

Duties and Responsibilities:

• Represent Bay Country Communications in a positive, professional, and ethical manner while working to exceed customer’s expectations.
• Promote and recommend products and services based on the customer’s needs and interests and in accordance with business goals.
• Consistently perform effective analysis and problem solving regarding billing, service, or sales issues.
• Assist office manager in scheduling and technician dispatch.
• Perform various data entry tasks
• Provide manager with status updates as appropriate.
• Perform other related duties as assigned
• Ability to work flexible hours as needed
• Punctual, regular, and consistent attendance.

 Minimum Requirements:

• High school diploma, GED, or equivalent work experience.
• One to two years of customer service and/or sales experience in a high-contact, service-related environment
• Proficient PC skills in a Windows environment.
• Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Demonstrated ability to establish and maintain effective relationships with customers.
• Strong interpersonal skills
• Proven ability to maintain composure in stressful situations.
• Positive attitude

 Bay Country Communications is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.