Technical Support
We have standard fees for our popular services. Additional charges may apply if more services are required. IF WE DETERMINE THAT THE PROBLEM IS OURS - THERE IS NO CHARGE!
We stock most of the software and hardware you will need for the services listed below and simply pass our cost on to you.
EMAIL SUPPORT FAQ
PLEASE NOTE THAT WE BLOCK SMTP ON OUR NETWORK. IF YOU NEED TO ACCESS OUTSIDE SMTP SERVERS, PLEASE CONTACT US
Also note that our email servers require client authentiation. To enable SMTP authentication on Microsoft Outlook or Outlook Express Clients do the following:
Microsoft Outlook
Tools | Email Accounts | View or Change Existing Email Accounts
Highlight the account and click <Change>
Click the <More Settings> button
Select the "Outgoing Server" tab
Check the box "my outgoing server requires authentication" and "use the same settings as my incoming mail server"
Outlook Express
Tools | Accounts
Highlight the email account and click properties
Select the Servers Tab
Check the box "my server requires authentication"
Click the <settings> button
Make sure the button "use the same settings as my incoming mail server" is selected
For other support related questions, please contact us at 410-901-2224 or support@bcctv.net
